Terms and conditions

Section 1: License Information

12Play operates under license number PAGCOR-2024-001, issued by PAGCOR, allowing it to operate within the Philippines and Malaysia.

Section 2: Registration Process

To register with 12Play, users must follow these steps:

• Visit wer.com
• Click on Sign Up and enter email/phone, password, and currency (12Play accepts MYR)
• Verify via SMS/email

KER requires KYC/ID verification for all account withdrawals. The registration process is instant.

Section 3: Games and Software Providers

12Play offers a wide variety of games, including:

• Slots
• Live Casino
• Sportsbook
• Arcade
• 4D Lottery

These games are provided by top software providers Evolution, Pragmatic Play, CMD368, Maxbet, and Spadegaming. 12Play has over 2000 games available.

Section 4: Bonuses and Promotions

12Play offers the following bonuses:

• Welcome Bonus of up to MYR 2000 with 150% match-up + 50 free spins on Sweet Bonanza (minimum deposit of MYR 50)
• A no-deposit verification bonus of MYR 22 specific to Malaysia
• Daily sports rebates at a rate of 0.8%
• Weekly cashback offer of up to 10%

Section 5: VIP and Loyalty Program

12Play's loyalty program operates as follows:

• Points are earned at the rate of one point per MYR 10 wagered
• Auto-enrollment; points can be redeemed for cash

Users will move through a monthly tier reset system, with conversion rates set at one MYR to one point.

Section 6: Payment Methods and Banking Terms

12Play accepts deposits via:

• Bank Transfer (minimum/maximum limits of MYR 20/MYR 50,000)
• eWallets (DuoPay) - minimum/maximum limits of MYR 20/MYR 50,000
• Crypto (BTC, ETH, USDT) – minimum/maximum limits of MYR 20/MYR 50,000

Withdrawals are processed via Bank Transfer and Crypto. Minimum withdrawals start at MYR 50 with a maximum limit set at MYR 100,000.

Section 7: Key Terms and Conditions

Key terms for 12Play include:

• Bonus wagering requirements of 25x
• Maximum bet limit is set at MYR 10 on slots and table games
• Daily deposit limits are capped at MYR 50,000
• Withdrawal limits per day stand at a maximum of MYR 100,000

12Play enforces restrictions for one account per household. Inactive accounts will be considered dormant after twelve months.

Section 8: Mobile Features

12Play's mobile app is optimized on iOS and Android devices (size requirement set at 45MB). The website adapts to fully responsive mobile browser optimization.

Mobile users can access features including:

• Dark/Light mode
• Fingerprint login
• Intuitive navigation

Registration via the mobile version follows the same process as desktop, taking no longer than one minute.

Section 9: Security and Fair Play

12Play adheres to high-security standards with a focus on fair play through certified RNG (Philippines PAGCOR licensed) and iTech Labs audits. 12Play maintains continuous customer support service via live chat at all times, responding within less than two minutes.

Customer Support is available in both English and Malay languages 24/7.

Section 10: Responsible Gaming Features

12Play provides responsible gaming tools to users:

• Deposit limits set per daily or weekly/monthly
• Time-out options for varying durations up to ninety days

Additional support resources include links to local organizations such as the Malaysian Mental Health Association, Gamblers Anonymous.

Section 11: Advantages and Disadvantages of 12Play

12Play offers several advantages:

• Fast payouts (in MYR currency)
• Support in multiple languages
• A game library with over two thousand games available

However, occasional delays during peak hours are a notable drawback for users.

Section 12: General Casino Information

General information about 12Play includes its founding year as 2018 and registration under 12Play N.V. (Curaçao registry). 12Play supports three languages - English, Malay, Chinese, with accepted countries being Malaysia, Singapore, Asia-wide and restricted to USA and UK regions only.