Privacy Policy

At 12Play, we prioritize our customers' security and well-being. We respect your right to privacy and provide a safe gaming environment for all users.

Personal Data Collection & Use

We collect information from you when you register with us or use our services. This includes but is not limited to: name, email address, phone number, IP address, financial data (for payment processing). Your personal data will be used solely for the purpose of providing our gaming services and maintaining a safe gaming environment.

Data Sharing & Protection

We do not share your personal data with third parties without your consent. We protect your data using industry-standard security measures, including encryption protocols, firewalls, and secure servers.

Responsible Gaming Measures

We strive to prevent compulsive or irresponsible behavior among our players. To achieve this:

• We offer deposit limits on a daily/weekly/monthly basis
• We provide time-outs ranging from 24 hours up to 90 days
• Permanent self-exclusion is available upon request

Support Organizations & Resources

For users experiencing issues with gaming, we recommend the following resources: Malaysian Mental Health Association and Gamblers Anonymous.

Terms of Use & Agreement

By using our services, you agree to abide by our Terms of Use. If found responsible for any malicious or fraudulent activity, your account will be terminated without notice.

Governing Law & Jurisdiction

These terms shall be governed in accordance with the laws of Malaysia and the courts of this jurisdiction alone shall have the right to hear and determine all disputes arising from them.

Changes to Terms & Conditions

We reserve the right to modify these terms at any time. Continued use of our services after such changes are made will indicate your acceptance of the updated terms.

By playing with 12Play, you agree that we may process and store personal data as described above, for the purpose stated in this Privacy Policy.